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La Redoute Services

Exchange / Refund


You can find the details on your refund under “Returning your purchases” in your account. If however, the refund was not made within 30 days after receiving the returned parcel. If you have been regularly ordering on one of our websites (laredoute.fr, laredoute.be, laredoute.ch…) from one country, you are perhaps used to returning your parcel through a PUP (Pick-Up Point) or by post to an address in France.

Exchange

For returning an item ordered on laredoute.com, you need to go through a forwarder, be it UPS, Post Office or another delivery/courier company and send it to the following address: Redoute.com Return

LA REDOUTE TG5
228 rue Colbert
59200 TOURCOING
FRANCE

However, if you reject your parcel or if you return the same because it was damaged, then it will be returned to La Redoute by UPS. In this case, you will be refunded and wouldn’t require paying for returning the parcel.

Refund

The refund will be made in the same way as the initial payment. Thus, if you have paid for your order by a credit card, your bank account will be credited again and if you have made the payment via PayPal, then your PayPal account will be credited. La Redoute will be credited again and if you have made the payment via PayPal, then your PayPal account will be credited.
You can find the details on your refund under “Returning your purchases” in your account.

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