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"Assistance while placing an order"

Assistance while placing an order

  1. 1The size of the product in my basket is not the one  I have chosen?

    If you have received an item that does not meet your expectations, please contact our Customer Service team and they will do their very best in the shortest delay possible. You may contact the Customer Service team either by e-mail (info@redoute.com) or by telephone 0033 3 66 33 17 80* or 00171 62 26 07 33 for USA*.

    *International charges apply
    Our Customer Service team is taking your calls between 9am and 8pm (GMT+1) from Monday to Friday and between 9am and 6pm on Saturdays.


  2. 2To confirm my order, I need a confirmation from your side.

    In this case we kindly ask you to:
    - save your order
    - send us an e-mail at info@redoute.com

    Your request will be treated immediately by one of our Customer consultants.

    You can also call us on 0033 3 66 33 17 80* or 00171 62 26 07 33 for USA* 

    Thank you for your trust and confidence in La Redoute!

    *International charges apply
    Our Customer Service team is taking your calls between 9am and 8pm (GMT+1) from Monday to Friday and between 9am and 6pm on Saturdays.


  3. 3I am unable to pay with my credit card. Why ?

    There could be various reasons to this problem.

    To help you successfully place your order, we kindly ask you to: 


    1 - Click on “save my order” 

    2 - Call either 0033 3 66 33 17 80* or 00171 62 26 07 33 for USA*  and one of our consultants will help you through your order.

    *International charges apply
    Our Customer Service team is taking your calls between 9am and 8pm (GMT+1) from Monday to Friday and between 9am and 6pm on Saturdays.


  4. 4I am unable to place a order by applying two different deals. Why?

    You wish to combine two promotional offers on one single order. This is not possible as our offers cannot be combined.  We advise you to take the offer that is best for you!

  5. 5In which countries can I have my order delivered?

    Please find below the countries where we can deliver:


    Country of destination                                                                   Delivery charges (in EUR)                                             Delivery charges (in USD)                            Delivery Schedule

    Ireland, Malta                                                                                          2,90 €                                                                          $3,77                                                                    5 to 7 days

    Austria, Bulgaria, Czech Republic, Denmark, Estonia, Latvia,
    Lithuania, Finland, Germany, Netherlands, Slovak Republic                  8,90 €                                                                         $11,57                                                                   5 to 7 days

    USA, Australia, Canada, Taiwan, Hong-Kong, Singapore,
    Japan, Andorra, Belarus, Bosnia, Herzegovina, Hungary,                     9,90 €                                                                          $12,87                                                                   5 to 7 days
    Iceland, Israel, India, Macedonia, Moldova, Serbia, Turkey

    Rest of the world*                                                                                 12,90 €                                                                          $16,77                                                                    5 to 7 days


    * Angola, Benin, Burkina Faso, Burundi, Cap Verde Islands, Central African Republic, Chad, Madagascar, Mali, Mauritius, Mozambique, Swaziland, Tanzania, Uganda, Zimbabwe, Albania, Bolivia, Brazil, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, Guatemala, Haiti, Jamaica, Mexico, Panama, Paraguay, Peru, St. Christopher (St. Kitts), Uruguay, Venezuela, Afghanistan, Armenia, Azerbaijan, Bangladesh, Bhutan, Brunei, Cambodia, East Timor, Georgia, Indonesia, Iraq, Israel, Kazakhstan, Kyrgyzstan, Maldives, Mongolia, Nepal, Pakistan, Philippines, Sri Lanka, Tajikistan, Thailand, Turkmenistan, United Arab Emirates, Uzbekistan, Vietnam, Yemen, Republic Of, Marshall Islands, Vanuatu, Tuvalu, Fiji, Kiribati, Micronesia (Federated States Of), New Zealand, Papua New Guinea, Solomon Islands, American Samoa, Samoa, Tonga, Algeria

  6. 6I am unable to create an account with my address. Why?

    There are two possible solutions:

    1-  In the worst case your country cannot be delivered from laredoute.com. To verify whether your country is eligible you can simply click on the little flags at the right hand corner on top of our page (or you can find a list with the countries in our General Terms and Conditions).
         If you cannot find your country it is unfortunately not possible for us to delivery in your country and hence you cannot create an account with an address located in countries other than the ones listed.

    2 - An error occurred at the moment of creating your account. In this case, an error message will pop up highlighting the fields which need to be corrected.

    3 - There is a problem with our website. In this case, please try creating the account later on. If the problem persists, you may contact us either by e-mail (info@redoute.com) or telephone 0033 3 66 33 17 80* or 00171 62 26 07 33 for USA* .

    *International charges apply
    Our Customer Service team is taking your calls between 9am and 8pm (GMT+1) from Monday to Friday and between 9am and 6pm on Saturdays.


  7. 7I already have an account on of the websites of La Redoute (laredoute.co.uk, laredoute.fr,...),  can I use the same account on laredoute.com?

    We are sorry but even if you already have an account on one of the other websites, you will still have to create a new account for laredoute.com

  8. 8 What exchange rate will be applied to the prices on laredoute.com?

    The prices you can see on the website take into account the present value of dollar which is at 1 $ = 1,3 €.

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