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"The website"

The website

  1. 1I am facing problems in connecting to the La Redoute.com server

    For connecting to the secure online payment server, you will need a browser supporting encryption protocol,SSL(SecureSocket Layer). With the older versions (before 1998), you will not be able to connect to the server. For maximum comfort on the Internet, it is recommended to use the latest versions of the browser.

  2. 2I face display problems on the site

    You have faced some difficulties during your visit on our site. For good results, you must:

    - have the latest version of your web browser (if required, you may update it from the publisher’s website)
    - ensure that your browser is customised well and enables:
    - Java Script
    - Java Applets
    - Cookies

    Trick : Please get in touch with your service provider for help.
    After having the above in place, if you still face some difficulties and are unable to place the order, please contact us on 0033 3 66 33 17 80* or 00171 62 26 07 33 for USA*, we will then register the order for you

    *International charges apply
    The call-center is available between 9am & 8pm (GMT+1) from Monday to Friday / between 9am & 6pm on Saturdays.


  3. 3I wish to send you an e-mail

    We shall be glad to receive feedback from you. Your valuable feedback will help us improve the quality of our services.

    If you do not find the answer to your question in our FAQ section, you may send us an e-mail at info@redoute.com


  4. 4I received an e-mail stating that my basket has not been validated, whereas I had confirmed my order

    This could be due to a technical problem. We request you to go to “Track my Orders” and check if your order was properly registered.

    If not, then please contact us on 0033 3 66 33 17 80* or 00171 62 26 07 33 for USA*. We will register your order.

    *International charges apply
    The call-center is available between 9am & 8pm (GMT+1) from Monday to Friday / between 9am & 6pm on Saturdays.


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