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"Refunds"

Refunds

  1. 1How can I return an item?

    You can return your items within 30 days after the reception of your order. You just need to send back the parcel and fill out the RA (Return Authorisation) attached to your invoice. You can then return your parcel, by calling our delivery/courier company UPS (http://www.ups.com/), through the postal services of your country or through any other delivery/courier company. The postage will be borne by you.

    You can return your parcel to the following address :

                                                      LA REDOUTE TG5
                                                      228 rue Colbert
                                                      59200 TOURCOING
                                                      FRANCE

    You will be refunded for the items returned within thirty days.
    The refund will be made in the same way as the initial payment. Thus, if you have paid for your order via a credit card, your bank account will be credited again and if you have made the payment via PayPal, your PayPal account will be credited.


  2. 2Is there a deadline for the refund of my order?

    You can return all of your purchases within 30 days after you have received your order.

    Please note: Please keep your shipping bill as it acts as a proof of delivery as well as a warranty for your order. Please attach the “Exchange and Return Form” whenever you return an item.

    You can then track your refunds and returns in the section “refunds” and “returns”  under “My Space”.


  3. 3How much time will it take until I receive the refund?

    We will do our best that you receive your refund as soon as possible. The latest you will receive the refund 30 days after the reception of your return parcel in our warehouses return parcel.
    In average the refund takes 7 days after reception of your return parcel in our warehouses receive.


  4. 4In what way will I be refunded?

    The refund will be made in the same way as the initial payment. Thus, if you have made the payment via a credit card, your bank account will be credited again and if you have made the payment via PayPal, your PayPal account will be credited.

  5. 5What will I have to do to return an item?

    For returning an item, fill in the RA (Return Authorisation) attached to your invoice and call a the delivery/courier company. Either you can use our delivery/courier company UPS (http://www.ups.com/) or the postal services of your country as well as any other delivery/courier company.
    However the postage will have to be borne by you and will depend on the forwarder and the company shipping you choose to return your parcel.


    You can find the details of your refund under “Returning your purchases” in your account.

    However, if you reject the parcel or you return it, because of a damage,  it will be returned to La Redoute by UPS. In this case, you will be refunded and obviously the shipping costs for the return are free of charges for you.

    If you live outside the European Union and you wish to return your order, you will need to fill out an export declaration, where you have to provide the following information: 
    - The country of origin of the goods (country of manufacture, you can find it on the label “made in”)
    - The original amount
    - The chosen INCOTERM (International Commercial Terms): please choose DDU (Delivery Duty Unpaid) so that you do not have to pay for the export duties but only for the shipping costs.


  6. 6In case of a refund will I be refunded the custom duties also?

    You need to pay the custom duties at the moment of delivery. The amout depends on your country.
    As these are the charges paid towards delivering the parcel  they are not be refundable. So we can only refund you the amount that you have previously paid to La Redoute.



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