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"My order is in process"

My order is in process

  1. 1How long does it take until my order is delivered?

    The time of delivery will depend on your country. But don't worry it will not exceed 7 days for an item in stock. 
    In general it takes between 5-7 days to ship your parcel at your place.


  2. 2Can I get my package delivered at another address?

    Absolutely. During the ordering process you will  simply have to, tick the box “Delivery to another address” and re-enter your details (full name, address, …).
    Under “My Details”, you will then see that your invoicing address remains the same and only the delivery address changed. 

  3. 3The status of my package is “currently being prepared" for a couple of days now. Is that normal?

    Sometimes it happens that packages in transit are still shown as “in preparation”. It happens occasionally and does not at all affect the actual delivery of your order.

  4. 4I haven’t received a confirmation for my order. Has it been registered?

    As soon as you confirm your order, you will receive an e-mail acknowledging the reception of your order. However, a typo error in your e-mail address may hinder us from sending you this mail.

    In order to ensure that your order was registered you may click on “Track my Orders” on the home page and check if your items appear under “In process of being registered”.

    If your order was not registered, we kindly ask you to re-order. In this case, you have not been invoiced at the first time.


  5. 5I haven’t yet received my order.

    You will be able to track your order as soon as your package has been handed over to UPS, our courier company.

    Please note:
    - If your item was available, it will be delivered to you within 7days (it may vary depending on your country of delivery) If the time-frame given to you at the time of placing your order has been crossed, please contact us by mail (info@redoute.com) or call us on 0033 3 66 33 17 80* or 00171 62 26 07 33 for USA*.

    Trick: For tracking your orders:
    - Go to “Track my Orders”
    - Log in (if you haven’t logged in on arrival at the site).
    - Details of all your orders will be displayed.

  6. 6Can I modify my order or cancel an item?

    Click on “Track my Orders” under “My Space” (please make sure that you have logged in).

    - If you can see the item under “In process of being registered”, you can change it by calling your consultant immediately under 0033 3 66 33 17 80* or 00171 62 26 07 33 for USA*.

    - If you can see the item under “Awaiting items”, unfortunately, you can no longer cancel this item. Best would be to return the item after the reception of your package.

    If you wish to contact us via e-mail, click on “Contact us” below.

    *International charges apply
    Our Customer Service team is taking your calls between 9am and 8pm (GMT+1) from Monday to Friday and between 9am and 6pm on Saturdays.


  7. 7I made a mistake and I would like to cancel my order in process, is that possible?

    Click on “Track my Orders” under “My Account”.

    - If you can see the item under  
    “In process of being registered” or “Awaiting items” under “Track my Orders”, unfortunately, you can no longer cancel the order. Best would be to return the item after the reception of your order.

    If you wish to contact us :
    - Via e-mail, click on “Contact us” below
    - By calling your consultant immediately under 0033 3 66 33 17 80* or 00171 62 26 07 33 for USA*.

    *International charges apply
    Our Customer Service team is taking your calls between 9am and 8pm (GMT+1) from Monday to Friday and between 9am and 6pm on Saturdays.


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