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"Delivery of my items"

Delivery of my items

  1. 1I would like to change the place or the country of delivery of an order already placed. Is that still possible?

    As soon as you confirm your order, it is already being processed. It is, thus, impossible to change the place or the country of delivery.

    However, if your order can be seen under “In process of being registered” under “Track my Orders”, you can change it by calling immediately your consultant under 0033 3 66 33 17 80* or 00171 62 26 07 33 for USA*.

    Otherwise you could only refuse to accept the package at the moment of delivery. In this case you w
    ill receive the refund as soon as we receive your return package in one of our warehouses.

    *International charges apply
    Our Customer Service team is taking your calls between 9am and 8pm (GMT+1) from Monday to Friday and between 9am and 6pm on Saturdays.


  2. 2I haven’t received my order yet.

    You will be able to track your order as soon as your package has been handed over to UPS, our courier company.

    For tracking your orders:
    - Go to “Track my Orders” under “My Space”.
    - Log in (if you haven’t logged in already)
    - Details of all your orders will be shown.

    Good to know: If your item was available, it will be delivered to you within 5 days (depending on the country of delivery)

    If the time-frame given to you at the moment of placing your order has been passed, please send us an e-mail at info@redoute.com or call us under 0033 3 66 33 17 80* or 00171 62 26 07 33 for USA*.

    *International charges apply
    Our Customer Service team is taking your calls between 9am and 8pm (GMT+1) from Monday to Friday and between 9am and 6pm on Saturdays.


  3. 3The delivery or courier company has missed me several times as I was not at home, how can I pick up my package anyway?

    Our delivery company UPS will come in 3 times to try and deliver your order at your place. In general they will come  2 consecutive working days after the first attempt. After these 3 attempts, UPS will contact you to fixa new delivery date with you. If UPS is unable to contact you within 48 hours, the package will be returned to La Redoute.com.

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