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"Promotions and Discounts"

Promotions and Discounts

  1. 1Why was my promotional offer refused?

    Please check the relevant terms and conditions for the offer:

    - Has the end date passed?
    - Have you already used it?
    - Have you chosen items not covered by this offer (collection, boutiques, exclusives, discounted items, new arrivals … ?
    - Does your order reach the required purchase value?

    If you wish to contact us, you may either send us an e-mail at info@redoute.com or call us under 0033 3 66 33 17 80* or 00171 62 26 07 33 for USA*.

    *International charges apply
    Our Customer Service team is taking your calls between 9am and 8pm (GMT+1) from Monday to Friday and between 9am and 6pm on Saturdays.


  2. 2I do not understand how the discounts are calculated on the different items .

    You may see your order details under “My Space” – “My Orders”.

    Therefore please go to “My Space” – “My Orders” and click on the concerned order.

    If this is not what you were looking for, you may write to us at info@redoute.com or call us 0033 3 66 33 17 80* or 00171 62 26 07 33 for USA*.

    *International charges apply
    Our Customer Service team is taking your calls between 9am and 8pm (GMT+1) from Monday to Friday and between 9am and 6pm on Saturdays.


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