Coronavirus COVID19 — How Will it Affect my Order(s)?

Despite the extreme situation we are now confronted with, La Redoute has adjusted its team's work organization to ensure everyone's safety and peace of mind while continuing its business activities.  In this particular context, our usual delivery, return and refund times are longer. Our new shipping delays are indicated on our product pages. We adapt and revise them everyday and we will keep you inform. Thank you in advance for your understanding, and your loyalty! (Return time is extended to 60 days)

Can I still place orders at LaRedoute.com?

Of course! Feel free to make online purchases through the site. We cannot deliver to drop-off points at this time, and are offering home delivery only. You can ask your delivery person to leave your package in front of your door to limit contact.

I received a defective/damaged/broken item. What should I do?

Any After-Sale Service requests will have to wait. As soon as we resume normal business activities, we will gladly exchange your item or provide a refund.

For any other questions about your order(s), please see our FAQ or contact customer service using our contact form, available here